Delivery & Returns
Click and Collect
We aim to complete all orders within one week, however we ask customers to allow up to three weeks in the event that any items are temporarily out of stock.
You will receive an email notification when your order is ready to
collect. Please ensure that you bring your #5digit order number with you when you come to collect. This can be found on your order
confirmation email.
Delivery to Schools/Colleges
We offer a free delivery to school service to all our contracted schools. This is during Term Time ONLY and is usually one selected day a week.
Please make sure you add your Child's name and Year group/class to the comments box at checkout to help ease the process once your parcel is delivered.
We aim to dispatch all orders within one week, however we ask customers to allow up to three weeks in the event that any items are temporarily out of stock.
You will receive an email notification when your order has been booked for delivery, this will also include an estimated day of expected arrival to school.
Delivery
All orders over £100 are FREE of charge, for all other orders shipping is charged at a standard rate of £7.90
We aim to dispatch all orders within one week, however we ask customers to allow up to three weeks in the event that any items are temporarily out of stock.
You will receive an email notification when your order has been dispatched, this will include a tracking number.
Orders will be delivered by courier and delivered to UK addresses only. We do not deliver outside of the UK.
You may receive separate packages which arrive on different days as we often send goods that are in stock straight away and send the outstanding goods as soon as we receive them from our suppliers.
Errors or discrepancies with orders received must be brought to our attention within 5 days of receipt.
If an order does not arrive within 14 days of confirmation of dispatch, please get in contact with us immediately to enable us to investigate.
Returns
You have 28 days to return any unwanted items.
All refunds are subject to the following conditions:
- The goods are undamaged/unworn, in the original packaging, with trademarks or other labelling intact and fully suitable for re-sale.
- The goods are not personalised (i.e.: Embroidery/Print of Company logo, initials, names, or “leavers”)
The quickest and easiest way to return is to bring them into the store with your invoice for a refund.
School/college customers: you can return to the school/college where we deliver/collect weekly. Once we receive the items, we will process the refund/exchange for you. Please allow 5-7 working days for processing.
If neither of these options work for you then you can post back to us at a cost to yourselves. We would recommend that for items returned you obtain proof of posting. Stratfords will not accept responsibility for lost or damaged items. The items remain your responsibility until they are received by us.
PLEASE INCLUDE THIS RETURNS FORM FOR US TO PROCESS EFFICIENTLY. FAILURE TO PROVIDE THIS INFORMATION MAY RESULT IN A DELAY.
Faulty Goods:
Faulty goods will be inspected and if deemed to be faulty due to a manufacturing fault, We will either replace or credit you for the item to the value when purchased. Due to the nature of school wear and sport, faulty items will only be considered for inspection within six months of purchase. Anything over this time will be dealt with at the discretion of Stratfords.
Should you wish to discuss the potential fault or product specification then please call the team on 01553 772043 or email us orders@stratfords.com for further advice & support.